Designing an Agenda
The exhibition ‘Designing an Agenda, or, How to Avoid Solving Problems That Aren’t’
Innovative solutions to our everyday problems: the concepts of service and information design in the field of health care and public transport
Upon the successful completion of the April symposium and workshops on service and information design “Designing an Agenda, or, How to Avoid Solving Problems That Aren’t”, an exhibition entitled Designing an Agenda, or, How to Avoid Solving Problems That Aren’t was put on show at Ljubljana Town Hall between 27 May and 9 June 2013, which presented the results of the entire creative camp.
The guests to the opening were welcomed by mag. Lilijana Madjar, Director of RDA LUR, who pointed out that “RCKE, which operates under the auspices of RRA LUR, will continue to encourage the implementation of design concepts and will continue to connect creatives from the different creative industries with various service sectors, since increased efficiency and competitive edge can only be achieved through service innovation.”
Meanwhile, Barbara Predan from the Pekinpah Association and ALUO, spoke about the exhibition and the first Slovenian book on service and information design entitled “Designing an Agenda, or, How to Avoid Solving Problems That Aren’t”. She highlighted the well-conceived concepts of information and service design that centre on the experience of the user, emphasising that a good user experience is a prerequisite for the satisfaction of the user and the service provider, along with the good performance of organizations.
The exhibition, which was organized by RKCE and the Pekinpah Association, was then ceremoniously inaugurated by the guest of honour, the British design theoretician John Thackara, who told the audience at this opportunity that what could be seen in the exhibition was actually the next step in the process of urban transformation as attempts are made to ensure a better quality of life for urban dwellers by thinking up new services and activities.
13 solutions in service and information design for health care and public transport
The exhibition presented 13 solutions that resulted from the wider international event, the three-day creative camp on service and information design, which took place between 10 and 12 April 2013 in Ljubljana Town Hall, and the five-month seminar on service and information design that was held at the Academy of Fine Arts and Design in the academic year of 2012/2013.
The participants of the workshops and seminars shaped the concepts for the challenges in the field of transport and healthcare. In the field of transport, they resolved certain issues dealing with the negative perception of travelling by city bus, better clarity of bus schemes, improved utilization of existing public transport and new solutions for daily commuters. In the health sector on the other hand, conceptual solutions arose for maintaining and improving the mental processes of those suffering from dementia, healthy nutrition for diabetes patients, the integrated use of the health insurance card, a greater quality of life for people living with rheumatoid arthritis, and a greater emphasis on preventive health activities for better health.